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White horizontal lines

Problem:White horizontal lines

image


Solution:


  • Dust or foreign particles are stuck to the printhead. 

Run a cleaning procedure to clean the printer or clean the printhead manually.

Step 1:Please place only the head cleaning card into the card storage area of the printer 

For Example:

image

Step 2: Settings on the printer's display: Maintenance - Clean up the card; 

the printer will start the cleaning process, and will clean the internal channels of the printer automatically 

Note: Please do not print immediately after cleaning, because there may be residual alcohol inside after cleaning, and printing immediately may cause damage to the printerhead, please wait for a while for the alcohol to evaporate before starting to print


  • Printhead has damaged elements and needs replacement



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